​​Frequently Asked Questions

Browse our FAQ below to find answers to the most common questions our customers ask. Didn’t find what you’re looking for? Get in touch. we’re here to help.

To keep your website active and accessible online, there are two main ongoing costs:

1. Hosting & Support:
Your website needs to be stored on a secure server to be available on the Internet. After launch, there’s a monthly fee for hosting, basic self-management tools, and ongoing support. Choosing our managed service is often more cost-effective than paying a web designer each time you need updates.

2. Domain Name Renewal:
Domain names must be renewed annually. If we registered your domain, we’ll take care of the renewal for you.

Optional Website Maintenance:
For peace of mind, we offer an optional maintenance package that includes regular backups, plugin and software updates, and performance checks to keep your site secure and running smoothly.

We don’t recommend using external hosting.
Our websites are built on a fully integrated platform where hosting is directly connected to our Content Management System (CMS). This setup allows you to make updates and edits anytime, 24/7, at no extra cost. Because of this integration, separating hosting from our system would limit functionality. In most cases, our all-in-one service ends up being more cost-effective than using third-party hosting provider

Yes, you have full control.
We’ll provide you with complete handover instructions so you can manage and update your website whenever you like. If applicable, we’ll continue to handle your domain name renewal and hosting for the life of the website—so you can focus on your business while we take care of the technical bits.

Never. You’re free to cancel at any time.
Our web design service and monthly hosting plans come with no lock-in contracts. You’re in full control and can cancel your website whenever you choose. No questions asked.

We aim to deliver your draft website within 1 to 15 business days.
The timeline depends on how quickly we receive your initial content and how promptly you review the draft. We include two rounds of revisions to ensure you’re happy with the final result.

Absolutely! You’re in control.
Our user-friendly platform gives you free access to manage and update your website anytime. It’s simple to use—even if you’re not tech-savvy—and our friendly support team is always here to help if you need a hand.

Yes, we can—through our website redesign service.
You can keep your existing domain name, and once your new website is live with us, you can simply cancel your previous hosting provider. We’ll guide you through the transition to ensure it’s smooth and hassle-free.

Yes, that’s absolutely no problem.
As part of our web design service, we’ll help you update your domain settings to point seamlessly to your new website.

We provide a limited eCommerce service supporting up to 10 products.
If you need more advanced eCommerce features or have a larger product range, we recommend consulting web designers who specialize in high-volume retail websites.

Email Hosting with Microsoft 365
Get professional email hosting with Microsoft 365 starting from just $9 per month per email address plus GST. Enjoy secure, reliable email along with powerful productivity tools to keep your business connected and efficient.

Our Name Server Settings:
Please use the following name servers for your domain configuration:

  • ns1.nerdsites.com.au

  • ns2.nerdsites.com.au

  • ns3.nerdsolutions.com.au

  • ns4.nerdsolutions.com.au